Hi! There are various ways to contact me, either through my facebook page at https://www.facebook.com/VapingWithVic/ or direct email at victor@vapingwithvic.co.uk or just use this contact form. I usually replay within a couple of days. Please note that I do NOT give tech support for tanks, mods or drippers, I am a reviewer, I am not tech support for the tank or dripper you have bought. Please contact the vendor you bought your item from if you are having issues with it.